Privacy Policy

1. Introduction

Imperial Harmony Healthcare Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, submit an application, or make care enquiries.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data about you:

• Enquiry Details: When you submit a contact form or request a callback, we collect your name, email address, phone number, and any care needs you voluntarily specify.
• Job Applications: If you apply for a care role through our Careers page, we collect your full name, contact information, shift preferences, healthcare experience, and your attached CV (which may contain employment history, qualifications, and references).
• Technical Data: We may collect browser details, IP address, time zone settings, and page interaction information using cookies to improve our website experience.

3. How We Use Your Data

We use the information we collect for the following purposes:

• To respond to your care coordination requests and enquiries.
• To coordinate and schedule home care assessments (unregulated support and, following CQC approval, regulated care).
• To evaluate job applicants and process recruitment files (DBS checks, reference checks).
• To maintain the safety, security, and functionality of our web server.
• To comply with regulatory obligations and legal requirements.

4. Legal Basis for Processing

Under the UK GDPR, our legal bases for processing your data are:

• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., submitting an enquiry).
• Contract: The processing is necessary to take steps before entering into a care service agreement or an employment contract with you.
• Legal Obligation: Processing is necessary for compliance with UK healthcare regulations (such as CQC workforce safety checks).

5. Data Security & Sharing

We put in place appropriate technical and operational security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorised way.

We do not sell, rent, or trade your personal data to third parties. We may only share information with:

• Authorised employees or coordinators required to evaluate care requirements or process job applications.
• Regulatory authorities like the Care Quality Commission (CQC) if required by law or during standard audits.
• Verifiers for standard background checks (Enhanced DBS, reference checks) with your explicit consent.

6. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data (commonly known as a "subject access request").
• Request correction of any incomplete or inaccurate data we hold about you.
• Request erasure of your personal data (the right to be forgotten).
• Object to or restrict the processing of your personal data.
• Withdraw consent at any time where we rely on consent to process your data.

If you wish to exercise any of these rights, please contact our Data Protection Officer at info@imperialharmony.co.uk.

7. Cookies

Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@imperialharmony.co.uk
Phone: 020 3633 3837